On Thursday, November 28, 2024, the "Premium Experience, Shared Growth" Retail Performance Enhancement Seminar, hosted by Youplus and co-organized by JAN Design and Juron Consulting, was successfully held at Hilton Garden Inn Guangzhou Dongxiaonan (Conference Hall 1, 2nd Floor). The event brought together elites and experts from the chain retail industry to explore strategies for boosting performance, optimizing customer experience, and fostering shared growth in the new era.

Event Highlights Opening & Keynote Speeches After registration, the seminar commenced at 13:55 with an opening address by the host.

Mr. William Hu, Chairman and General Manager of Youplus Research & Consulting, delivered the first keynote speech on "Enhancing Terminal Execution & Customer Experience in Chain Retail." He shared industry insights and practical strategies to improve operational efficiency. Mr. Fang Jianjun, CEO of Everyday Smart Retail, analyzed "Franchise Expansion & Operational Models for Chain Retail Brands," leveraging his extensive retail expertise. Mr. Wang Jin, Founder & CEO of JAN Design, presented "Brand Image Development & Standardized SI Design for Chain Retail," offering innovative design perspectives for retail spaces.  

Post-Break Sessions Mr. Zhang Zeng, Operations Manager at Juron Consulting, discussed "Profit Optimization & Efficiency Management for Convenience Stores," proposing sustainable growth strategies for the sector. Ms. Li Yingjie, former Senior Retail Operations Expert at Apple China, shared "Creating Ultimate Customer Experience: Lessons from Apple Retail," revealing Apple’s success secrets in retail excellence.

Interactive Q&A Attendees engaged in lively discussions with speakers, gaining actionable insights on: Performance-driven retail execution Franchise scalability Customer-centric design & operations  

Key Takeaways Execution & Experience Matter – Retailers must standardize operations while personalizing customer interactions. Design as a Growth Lever – Consistent store image (SI) systems strengthen brand identity. Data-Driven Optimization – Tools like mystery audits (Youplus’ expertise) help uncover improvement opportunities. Learning from Apple – Employee training and experience-first layouts are game-changers.  

Industry Impact & Future Vision The seminar's success not only demonstrated the chain retail industry's resolute commitment to performance enhancement and customer experience optimization, but also highlighted the proactive role of service providers like Youplus in advancing the sector's development. We thank all partners and attendees for contributing to this milestone event and look forward to co-creating retail’s future together!